Effective Date: 02/07/2025
At Nestle Ideas, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer returns and refunds under the following terms:
1. Return Policy
We accept returns within 14 days from the date you receive your order. To be eligible for a return, the product must meet the following conditions:
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The item must be in its original condition (unused, unopened, and undamaged).
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The item must be in its original packaging.
Please note: We provide free returns in most cases. However, in certain situations (e.g., if the return is due to a change of mind), you may be responsible for the return shipping costs. You will be notified if your return is eligible for paid return shipping.
2. How to Initiate a Return
To begin the return process, please contact our customer support team by email or phone. We will provide you with the manual return address and guide you through the process.
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Email: help.nestleideas@gmail.com
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WhatsApp: 1(832) 619-9444
Once your return request is received, we will confirm the return instructions, including the return address and any other necessary details.
3. Refund Policy
After your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method.
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Refunds may be issued in the form of:
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A full refund to the original payment method
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Store credit or exchange (if requested)
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4. Non-returnable Items
Some items are non-returnable for health and safety reasons, including:
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Opened or used personal care products
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Items marked as final sale
5. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will arrange for a free return and a full refund, or a replacement.
6. Exchanges
If you would like to exchange an item, please contact us to initiate a return and request a replacement. Exchanges are subject to stock availability.
Contact Information
If you have any questions regarding our return and refund process, please reach out to us:
Email: help.nestleideas@gmail.com
Phone: 1 (832) 619-9444
Store Name: Nestle Ideas